Showing posts with label RCA. Show all posts
Showing posts with label RCA. Show all posts

Thursday, 3 December 2015

RCM 10: Learning Lessons

A lot of things can go wrong during the implantation of an RCM Project, in the same way, that other projects, recording the acquired knowledge-based in experience is important to be exploited in the future.

Some of the lessons that I have learned during my last projects are listed below.

1.   Project scope. Usually, this item is a source of conflicts among the stakeholders, this is due they have got different experiences in RCM, since every project is different, to find disagreements is normal.

The problem is increased when we find external staff because it produces a project cost increase. Well-Defined project scope is important to avoid misunderstandings and problems among the stakeholders, an increase of period and costs.


2.  Level of detail. The level of detail must be defined, it should include as the analysis of equipment as the description of tasks and actions to implant as a result of the RCM analysis.

A level of detail too low makes the analysis useless because it doesn’t define the results; a level of detail too high is also useless because the result will be too long and costly, and difficult to implant.

Regarding the analysis of equipment, in accordance with ISO 14224 standards, to analysis up the level of components is recommended, the level of an element only is interesting for equipment with a special complexity.

Regarding tasks description, it is sufficient to be explicit enough for maintenance operators to identify them right, to replace work orders is not necessary. If actions are redesign to define a target, delivery and cost is enough.

3.  Expectations of stakeholders. Different expectations among stakeholders is usual, to solve this problem is possible by a good definition of goals.

Usually, stakeholders consider the result of an RCM analysis is a reduction of maintenance costs, an increase of the number of tasks, the elimination of failures or a full replacement of preventive maintenance to on-condition maintenance.

We must consider RCM is a methodology to optimize maintenance, increasing reliability with minimum cost, so we should neither predict outcomes nor enforce results.   

4.  Are we doing true RCM? Usually we believe we are doing RCM but it is not true, RCM is not a way to justify the current maintenance plan, to perform all the maintenance tasks recommended by the OEM, or to implant a full on-condition maintenance plan.

We should consider that RCM is to follow a structured procedure, by using logic trees, to obtain a maintenance plan that provides maximum reliability with minimum cost.

5.   Training of stakeholders. RCM training to all stakeholders is the best way to avoid false expectations and to ensure we are doing true RCM.

Training must be at different levels of intensity depending on the degree of involvement of stakeholders; it must provide a culture of reliability in the organization and make clear goals, scope, level of detail and possible results. Training should provide deep knowledge of the procedure to members of analysis and implantation teams.
To ensure the efficient fulfillment of targets, to perform training at the beginning of the Project is recommended.


6.  Continuous improvement. The RCM maintenance plan is a living paper; it must be updated continuously, so to try to design an RCM plan for several years is a mistake.

The plan must be updated when the operation conditions, the financial environment, the product sale price, or the raw materials and energy cost change, even when the condition monitoring techniques develop.

Also, all the new functional failures, that are not included in the RCM plan, and regular system failures must be analyzed by RCA and must be included in the maintenance plan. 



Thursday, 5 November 2015

RCM 9: If something goes wrong.

Once we designed and implanted our Reliability-Centered Maintenance program we can see that failures still remain in our equipment, some failures are unplanned and others are planned but our RCM plan is not able to avoid. What can we do?

We can repair the failure as soon as possible, but probably the failure occurs often, so we don't solve anything.

The solution is to perform a Root Cause Analysis - RCA that allows us to know the root cause of failures, so we can avoid the cause and prevent the failure occurs again. Exactly RCA is a process to isolate factors to produce failure and determine optimal actions to ensure the failure is not being repeated over again.

Several techniques can be used to perform Root Cause Analysis, from the easiest 5 Whys, of Lean Manufacturing methodology, that can be applied by the machine operators, to many complex techniques such as Events and Causal Charting, Change Analysis, Fishbone (Ishikawa) Diagrams, Fault Tree Analysis (FTA) or Failure Modes and Effects Analysis (FMEA) completed with interviews and tests.

Whatever the methodology, an effective process must meet the following criteria: define the problem, establish relationships between cause and problem, present evidence, explain how to prevent recurrence of the problem, assess measures and facilitate the writing of result reports. Methodologies listed before not always provide an acceptable response to these criteria, so the results are unsatisfactory.

Dean L. Gano, the inventor of Apollo RCA, proposes an evolution of this methodology in his last book RealityCharting – Seven Steps to Effective Problem-Solving and Strategies for Personal Success, it is based in seven steps:

1.      Define the problem. It must include answers related to What is the problem, When did it happen, Where did it happen and what is the significance of the problem, best in Dollars/Pounds/Euros.

2.  Determine the causal relationships. When we have identified the problem, we must identify a minimum of two causes, one of which should be an Action and other a Condition. In each cause, we must identify new causes or a reason to conclude the analysis line.
  
3.   Provide a graphical representation. To draw a graphic chart to show the logic succession of events and causes, it does easier to find relations among them.

4.  Provide evidence, of each cause, best if we have photos, data and test results to confirm both events and causes.

5.      Determine if causes are sufficient and necessary. It means to confirm the event should not occur without the cause, and to confirm the event doesn't need more causes.

6.    Identify effective solutions. When we have identified the sufficient and necessary causes we can propose solutions, they must meet the following criteria: Prevent recurrence, Be within your control, Meet your goals and objectives, and Not cause other problems that you are aware of. We assess solutions by costs-benefits analysis.

Monday, 19 October 2015

RCM 9: ¿Y si algo sale mal?

Una vez que hemos diseñado e implantado nuestro plan de Mantenimiento Centrado en Fiabilidad RCM nos encontraremos con que sigue habiendo fallos en los equipos, algunos que no habíamos previsto y otros que nuestro plan no es capaz de solucionar. ¿Qué podemos hacer entonces?

Podemos reparar el fallo lo antes posible, pero lo más probable es que el fallo se reproduzca, por lo que no solucionamos nada.

La solución es realizar un Análisis de Causa Raíz RCA que nos permita conocer la causa raíz del fallo, de manera que podamos solucionar esa causa y consigamos que el fallo no se vuelva a producir. Eso es exactamente un RCA, un proceso que permite aislar los factores que producen un fallo, una vez que los hemos identificado podremos determinar las acciones óptimas para asegurar que alguno de los factores necesarios no se vuelvan a repetir, de manera que la reproducción del fallo es imposible.

Existen varias técnicas, más o menos normalizadas, que pueden ser de utilidad para realizar análisis de causa raíz, desde la más sencilla 5 Whys (o 5 Porqués) tomada de la metodología Lean, que pueden aplicar los propios operarios en el momento de detectar el fallo, a metodologías más complicadas que requieren formación concreta, como pueden ser Diagramas de Causa y Efecto, Análisis de Cambios, Diagramas Fishbone (o Ishikawa), Análisis de Árbol de Fallos (FTA) o Análisis de Modos de Fallo y Efectos (FMEA), combinados con entrevistas y ensayos.

Cualquiera que sea la metodología que utilicemos debe aportar respuestas a las necesidades de definir el problema, definir todas las causas, proporcionar relaciones entre las causas y el problema, definir evidencias, explicar cómo evitar la recurrencia del problema, valorar las medidas preventivas y facilitar la realización de un informe de resultados. Las metodologías que hemos enumerado antes no siempre consiguen dar una respuesta aceptable a estos apartados, lo que puede hacer que el resultado no sea satisfactorio.

Dean L. Gano, creador de la metodología Apollo, propone una evolución de este método en su libro RealityCharting – Seven Steps to Effective Problem-Solving and Strategies for Personal Success, basada en siete pasos:

1.   Definir el problema. Que debe incluir respuestas a cuál es el problema, cuándo ocurre, dónde ocurre y cuál es el impacto del problema, preferiblemente valorándolo en Euros.

2.  Determinar las relaciones causales. Una vez que tenemos identificado el problema debemos identificar al menos dos causas, de las cuales al menos una será una condición del equipo y al menos una será una acción sobre el equipo, para cada causa debemos buscar nuevas causas o una razón, que finalizaría esa línea del análisis.
  
3.   Proporcionar una representación gráfica. Consiste en mostrar la sucesión de sucesos y causas de forma gráfica, de manera que se puedan ver claramente las relaciones entre ellas.

4.    Proporcionar evidencias, de cada una de las causas, mejor si tenemos fotografías, datos objetivos o pruebas que confirman los sucesos o las causas.

5.  Determinar si las causas son suficientes y necesarias. Es decir, confirmar que el suceso no puede ocurrir si no ocurren esas causas, y si no es necesario más causas.

6.   Identificar soluciones efectivas. Una vez identificadas las causas necesarias y suficientes se actúan sobre ellas, de manera que se prevenga la recurrencia, se controle el equipo, este cumpla con nuestros objetivos y no cause otros fallos. La efectividad de las medidas se evalúan comparando su coste con el coste del fallo.

Sunday, 19 May 2013

RCA: Maintenance isn't just repair.


 Some months ago I did a Maintenance assessment in a facility, the Maintenance team was very efficient, with strong skills, and they repaired quickly any breakdown.

 One day an auxiliary water pump failed, due the maintenance team had the training and instructions needed and the tools and spare parts were in the warehouse, the breakdown was repaired in less than two hours. An excellent job, they said.
  
 But I didn’t agree with them because I thought the job was uncompleted; to repair the pump as soon as possible is important but, Will the pump become fail again?

 Not only must the maintenance team repair the machines, but it has to look into the breakdown causes to avoid the failure happens again.

 So, I recommended them to implant an RCA (Root Cause Analysis) and train the maintenance team to performance it.

 RCA is a logical sequence of steps that allow isolating the facts surrounding an event of failure and determines the best course of action that will resolve the event and ensure that it isn’t repeated.


 An RCA can be as simple as a 5 Whys process, or can be a more complex one to include questions as What happened?, Where?, When?, What changed?, Who was involved?, Why did it happen? and, mainly, What is the impact? The process must go with some photos of the breakdown, the broken parts, and samples of lubricants and coolants.

 This process will spend only some minutes of the maintenance time, so it won’t lose its efficiency, but will allow making a small investigation to find answers to the two main questions: Will it happen again? and How can recurrence be prevented?  

 Including the answer to this last question in our maintenance program we will avoid downtimes in the future.

Friday, 17 May 2013

RCA: Mantenimiento no es sólo reparar.

 Hace unos meses hice un trabajo de consultoría en una instalación, el equipo de mantenimiento era muy eficaz, con una sólida formación, y reparaba rápidamente cualquier avería.

 Un día se averió una bomba de agua auxiliar, el equipo de mantenimiento disponía de la formación y las instrucciones necesarias, y en el almacén se disponía de las herramientas y los repuestos, así el equipo lo reparó en menos de dos horas. Un excelente trabajo, me dijeron.
  
 Pero, en mi opinión, el trabajo estaba incompleto; claro que era importante reparar la bomba lo antes posible pero, si no hacemos nada más, ¿volverá a repetirse la avería?

 Además de reparar, el equipo de mantenimiento debe averiguar las causas de la avería para evitar que esta vuelva a ocurrir.

 Para ello les recomendé crear un procedimiento RCA (Análisis de Causa Raíz  y formar al departamento de mantenimiento para su aplicación.

 Se trata de un proceso lógico que permite aislar las causas del fallo y así determinar la mejor estrategia para evitar que vuelva a repetirse.

 Para ello puede implantarse un sistema tan sencillo como el de los 5 Whys, o se puede preparar un sistema algo más complejo que incluya preguntas tales como ¿Qué ha pasado?, ¿Dónde?, ¿Cuándo?, ¿Qué cambió cuando se produjo la avería?, ¿Quién estaba involucrado?, ¿Por qué ocurrió? y, sobre todo, ¿Cuál fue el impacto? y se acompañe de algunas fotos de la avería, las piezas averiadas y muestras de lubricantes o fluidos refrigerantes.

 Este proceso solamente ocupará unos minutos al equipo de mantenimiento, que no perderá su eficacia, y permitirá realizar una pequeña investigación que de respuesta a las dos preguntas principales, que son ¿Volverá a ocurrir? y ¿Cómo puede evitarse?  

 Incluyendo la respuesta a esta última pregunta en nuestro plan de mantenimiento nos evitaremos nuevas averías y paradas en el futuro.